Terms and Conditions of Use for Submerce

1. About Submerce#

Submerce is an online software service for Indian businesses. You can create an online store at yourname.submerce.in or use your own domain. You can manage your store from a web dashboard, including orders, products, customers, payments, shipping, GST invoices and reports.

In these Terms, “we”, “us” and “our” mean Submerce.

Our website is https://submerce.in.

2. Acceptance of these Terms#

By creating an account, using Submerce, or continuing to use Submerce, you agree to these Terms.

If you do not agree, you should not use Submerce.

Submerce is meant for Indian businesses. By using Submerce, you confirm that you are using it for your business and that the information you give us is true and up to date.

3. Your Account#

You are responsible for your account and for all activity from your account.

You must keep your login details safe. Your password is stored in hashed form. We also use a log-in session cookie to keep you signed in.

You must give correct account and business details. This may include your name, email, phone number, business legal name, address, GSTIN or PAN, and other details needed to run your store.

If your details change, you should update them in the dashboard.

4. Plans, Pricing and Billing#

Submerce has the following monthly plans:

• Free: ₹0 per month, cash on delivery only
• Starter: ₹999 per month
• Growth: ₹2,499 per month
• Pro: ₹6,999 per month

You can move to a bigger plan later. The new plan starts right away and a new monthly period begins at the new price, which is shown before you confirm. Unused days of the old plan are not refunded, except under the 14-day money-back rule.

Paid plans are monthly recurring subscriptions. They are charged in INR through Razorpay, our payment partner. The price is shown before you confirm. Any applicable taxes are shown before you pay.

If a renewal payment fails, Razorpay may retry the payment and we will email you. Your paid plan stays active for 7 days. After that, your account moves to the Free plan; your store and data are kept, but paid features stop until payment is made.

Payments on your store are processed by the payment gateway you connect. Card and bank details are handled by the payment partner. They are not stored by Submerce.

5. Cancellation and Refunds#

You can cancel your paid plan at any time from the dashboard or by writing to hello@submerce.in.

After cancellation, your plan stays active until the end of the period already paid. No further renewals are charged.

We offer a 14-day money-back refund on the first payment for a paid plan. If you ask within 14 days of that first payment, we will refund the full first payment.

After that, fees for a billing period that has started are not refunded.

Accidental duplicate charges and charges made after a confirmed cancellation are always refunded.

Approved refunds go back to the original payment method through Razorpay. We start an approved refund within 7 working days. Banks usually credit it within 5–7 working days after that.

6. Your Responsibilities to Your Customers#

Submerce is a technology platform. You sell your own goods or services to your own customers.

You are responsible for your products, prices, taxes, shipping, returns, refunds, and policies towards your customers.

Submerce is not a party to sales between you and your customers. We do not take responsibility for disputes between you and your customers.

You must make sure your store information, product details, prices, policies, invoices and customer communication are correct and lawful.

7. Data You Add and Data We Process#

You may add store data to Submerce, including products, orders, and your customers’ names, phone numbers, emails and addresses.

We process this store data on your behalf to provide the service.

We also handle technical data such as IP address, device and browser details, usage logs, and login session cookies.

We use service providers to run Submerce. These include hosting providers, Razorpay for payment processing, email/SMS/WhatsApp messaging providers when enabled, and OpenAI when you use AI features.

8. Acceptable Use#

You must use Submerce in a lawful and fair way.

You must not use Submerce to break applicable law, misuse the service, interfere with the service, or access any system or account without permission.

You must not add content or data that you do not have the right to use.

You are responsible for all content, products, customer data and business data that you add to Submerce.

9. Content and Intellectual Property#

You do not get ownership of the Submerce software, website, dashboard, name, or brand. You get only the right to use Submerce as allowed under these Terms.

You are responsible for the content and data you add to your store. By adding it to Submerce, you allow us to process it as needed to provide the service.

You must not copy, modify, reverse engineer, or misuse the Submerce software, except as allowed by law.

10. Service Availability and Changes#

We may update, improve, change or remove parts of Submerce from time to time.

We do not promise that Submerce will always be available or error-free. You are responsible for keeping your own business records and for checking your store, orders, payments, shipping and reports.

We may change plans, prices or features. We will tell you at least 30 days before a price increase on your plan takes effect; it applies from your next billing period after that.

11. Suspension and Termination#

We may suspend or terminate your account if you breach these Terms, use Submerce unlawfully, or misuse the service. For non-payment, the failed-renewal rule applies first. We may suspend for non-payment only after the 7-day grace period and the move to the Free plan.

You may stop using Submerce at any time. If you are on a paid plan, the cancellation and refund rules in these Terms will apply.

Suspension or termination does not remove responsibilities that already arose before suspension or termination, including payment obligations and responsibilities towards your customers.

12. Limitation of Liability#

Submerce is provided as a technology platform for running your online store.

To the maximum extent allowed by law, we are not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business, loss of data, customer disputes, payment gateway issues, shipping issues, tax issues, or claims relating to your products or services.

Our total liability for any claim related to Submerce will be limited to the fees you paid us for Submerce in the 12 months before the claim.

Nothing in these Terms limits liability where the law does not allow it to be limited.

13. Indemnity#

You agree to protect us from claims, losses, costs, damages or expenses arising from:

• your use of Submerce;
• your products or services;
• your sales to your customers;
• your taxes, shipping, returns, refunds or policies;
• content or data you add to Submerce;
• your breach of these Terms; or
• your violation of applicable law.

14. Governing Law and Disputes#

These Terms are governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, where applicable.

The courts at Kolkata will have jurisdiction over disputes relating to these Terms or Submerce.

15. Changes to these Terms#

We may update these Terms from time to time. The updated version will be posted on https://submerce.in with the “Last updated” date.

We will tell you about important changes by email to your account email address and by a notice in your dashboard.

If you continue to use Submerce after the updated Terms apply, you accept the updated Terms.

16. Contact and Grievance Officer#

For support, you can contact us at:

Email: hello@submerce.in
Phone: +91 86378 15595
Support hours: Monday to Saturday, 10 am to 7 pm IST

Grievance Officer: Grievance Officer, Submerce
Email: hello@submerce.in