Digital Delivery Policy for Submerce

1. About this policy#

This Digital Delivery Policy is our shipping and delivery policy. Submerce is a digital service, so it explains how access to Submerce is delivered to you online.

Submerce is an online software service for Indian businesses. It is available at https://submerce.in. Wherever this policy says “we”, “us” or “our”, it means Submerce.

Submerce does not sell or ship physical goods to you. Submerce provides access to an online dashboard and related software features.

2. What Submerce provides#

When you sign up, you can create and manage an online store. Your store may be available at your store's web address (yourname.submerce.in or your own domain).

From the Submerce web dashboard, you can manage your store, including:

• Orders
• Products
• Customers
• Payments
• Shipping settings
• GST invoices
• Reports

Submerce is a technology platform. You use it to run your own business online.

3. No physical shipping by Submerce#

Submerce does not send any physical product, parcel, device, document, or printed material to you as part of the software service.

There are no shipping charges for delivery of Submerce access. Your access is delivered online.

Any applicable taxes are shown before you pay.

4. Delivery of Free plan access#

The Free plan is ₹0 per month and supports cash on delivery only.

After you sign up, your dashboard is available right after sign-up. You can log in and use the features available under the Free plan.

If you cannot access your dashboard after sign-up, please contact us using the details in the “Contact us” section below.

5. Delivery of paid plan access#

Submerce paid plans are monthly recurring subscriptions charged in INR through Razorpay, our payment partner.

The paid plans are:

• Starter: ₹999 per month
• Growth: ₹2,499 per month
• Pro: ₹6,999 per month

The price is shown before you confirm payment. Any applicable taxes are shown before you pay.

Paid plan features are delivered online. They are made available right after successful payment.

You can move to a bigger plan later. When you choose a bigger plan, the applicable price will be shown before you confirm.

6. If your paid access is not activated#

In most cases, paid plan features become available right after successful payment.

If your paid plan access is not activated within 24 hours after successful payment, please contact us at hello@submerce.in or call +91 86378 15595.

When you contact us, please share:

• Your registered name
• Your registered email or phone number
• Your store's web address (yourname.submerce.in or your own domain)
• Payment date
• Payment amount
• Any Razorpay payment reference available to you

We will check the payment and your account status. If a charge was made after a confirmed cancellation, it will be refunded. Accidental duplicate charges are also always refunded.

Approved refunds go back to the original payment method through Razorpay. The bank may take a few working days to show it.

7. Subscription cancellation and access period#

You can cancel a paid plan any time from the dashboard or by writing to support.

After cancellation, your plan stays active until the end of the period already paid. No further renewals are charged.

Fees for a billing period that has started are not refunded, except where this policy or our refund rule applies.

For your first payment for a paid plan, you have a 14-day money-back period. If you ask within 14 days of that first payment, the full first payment is refunded.

8. Goods sold through your store#

You may use Submerce to sell your own goods or services to your own customers.

Those goods or services are sold by you, not by Submerce. Submerce is not a party to those sales.

You are responsible for your own:

• Products or services
• Prices
• Taxes
• Shipping
• Delivery timelines
• Returns
• Refunds
• Customer policies

If your customer buys from your store, you must give them your own shipping and delivery policy. You must also handle their delivery questions, shipment tracking, failed deliveries, returns, and refunds.

Submerce does not ship your products to your customers. Submerce also does not decide your delivery timelines or delivery charges.

9. Payments on your store#

Payments on your store are processed by the payment gateway you connect.

Card and bank details are handled by the payment partner. They are not stored by Submerce.

You are responsible for making sure that your payment, shipping, return, and refund policies shown to your customers are correct for your business.

10. Support hours#

You can contact us for access-related issues during our support hours:

Monday to Saturday, 10 am to 7 pm IST.

You can still email us outside these hours. We will take it up during support hours.

11. Contact us#

For questions about Submerce access, paid plan activation, duplicate charges, cancellation, or delivery of the online service, contact:

Email: hello@submerce.in
Phone: +91 86378 15595

Grievance Officer: Grievance Officer, Submerce
Email: hello@submerce.in

12. Governing law#

This policy is governed by the laws of India, including the Information Technology Act, 2000, where applicable.

Courts at Kolkata will have jurisdiction.